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Help Center

Arrival Day:

We will come to pick up you with air condition car at your arrival place or hotel within Lombok Island then transfer to Senaru, meet with us and check in hotel provide in Snaru. If you have enough time, we will guide you to walk waterfall and return to hotel.

Day 1:

After an early breakfast at hotel, we will walk and register at the Rinjani Trek Centre in Senaru (601 m) before commencing our trek. The trail initially passes through dense tropical forest. We stop at Pos 1 and Pos 2, pausing for rest breaks and snacks. At Pos 3 (2,000 m) we stop for a longer break for lunch. After lunch we continue the trek to the crater rim. As we climb higher forest is replaced by grassland and the trail becomes increasingly steep. We camp the night at Senaru Crater Rim (2,641 m) with amazing views of the sunset, Mount Agung in Bali and the Gili Islands, the summit of Mount Rinjani, Lake Segara Anak and Gunung Baru, the small volcanic cone within the crater.

Day 2:

After enjoying the sunrise and breakfast we commence our descent into the crater. The trail is steep and rocky and passes through thick forest. We stop for lunch on the shore of Lake Segara Anak (2,000 m) and set up camp. The afternoon can be spent swimming in the hot springs, fishing, exploring the lakeshore or simply relaxing.

Day 3:

After breakfast we will continue walk down to finish point, all on the way really nice view you can see waterfall also. and on the way before finish your trekking our team will prepare for your lunch time, and after continue to finish point in Torean village. we will finish around at 12:30 pm, and here our driver will be waiting in finish point for driving you to our office, and after that we will transfer you to the next destination.

Help Center

Welcome to the Momo Rinjani Trekking Help Center! We are here to assist you with information and services to ensure a safe and enjoyable trekking experience on Mount Rinjani. If you have questions or need assistance, please check the information below or contact us directly.

1. Frequently Asked Questions

Q: What trekking packages are available?
A: We offer a variety of trekking packages, including 2 days 1 night, 3 days 2 nights, and 4 days 3 nights options, with the choice to reach the summit or enjoy Segara Anak Lake.

Q: What is included in the trekking package price?
A: Each package generally includes licensed guide services, professional porters, tent and cooking equipment, meals and drinks during the trek, and transportation from the meeting point to the starting point.

Q: Do I need to pay a deposit?
A: Yes, we require a deposit to confirm your reservation. The remaining balance can be settled on the day of departure.

2. Health & Safety Information

Q: Are there health requirements to participate?
A: Yes, we recommend each participant ensures they are physically and mentally prepared for the trek. We also suggest consulting a doctor before trekking, especially for those with specific medical histories.

Q: What happens if the weather is bad on the scheduled trekking day?
A: We always prioritize the safety of our guests. If the weather does not permit trekking, we will discuss options for rescheduling or refunds.

3. Booking & Cancellation

Q: How do I book a trekking package?
A: You can make a reservation through our booking page on our website or contact our team by phone or email for further assistance.

Q: What is the cancellation policy at Momo Rinjani Trekking?
A: Cancellations made at least 7 days before the departure date will incur an administrative fee. For last-minute cancellations or cancellations within 7 days, we cannot provide a refund due to prior preparations.

4. Customer Support

If you need further assistance, our team is here to help! Please contact us via:

Our operating hours are Monday–Friday, 8:00 AM–6:00 PM WITA. We will do our best to respond to your inquiries as quickly as possible.

5. Guide for Trekkers

  • Travel Preparation: Bring comfortable and appropriate clothing, and make sure to carry personal items such as medications and hygiene supplies.
  • Environmental Etiquette: We highly value the environment and encourage each guest to keep the area clean and avoid damaging the surroundings.

Thank you for choosing Momo Rinjani Trekking as your travel partner on Mount Rinjani! We are ready to help create a safe, enjoyable, and memorable trekking experience for you.